Protecting your data
Monarch Developments is committed to ensuring that any information we collect, remains within the boundaries of GDPR and will not breach any of the guidelines outlined by the IOC. We will ensure that your privacy is protected.
This notice sets out, aligned to the guidance given by the IOC:
- how we will process any personal data that we collect from you and what it will be used for
- the information that you are entitled to receive from us when we collect your personal data
- your rights under the General Data Protection Regulation (GDPR) in connection with the way we handle your personal data.
If at any time we ask you to provide information relating to a third party this Policy Notice will also apply directly to that data also. In general, this Privacy Notice applies to any personal data supplied by you to us in person, over the telephone, by email, on our website and/or by post. This Privacy Notice also applies to any personal data which we may collect from third parties about you and/or which we may collect when you access our website and/or in the course of our relationship.
With respect to any services, you have the right not to give any personal data. Monarch Development may need to collect personal data by law, or under the terms of a contract and/or relationship that we have with you. If you choose not to give us this personal data, it may delay or prevent us from meeting our obligations. It may also mean that we cannot perform services, so we cancel a product or service you have with us.
Monarch Development pledge the following commitment:
- We will only collect and use the personal information you knowingly provide
- You can check whatever information we hold about you
- We will keep your personal information safe
- We are fair and open about how we use your details
- We will never sell your details or share it except in the ways mentioned in this policy or unless you ask us
- We will let you know if there are important changes that affect your information or how we use it
- We take responsibility for the information we hold about you
- We only keep your information for as long as necessary.
What we collect?
We may collect personal data from you in the following ways:
- when you make an enquiry on our website for services
- when you contact us in person, over the telephone, by email, by post or social media;
- when you apply for our products and services;
- when you use our services; or
- payment and transaction data.
We may collect your personal data from third parties we work with including:
- companies that introduce you to us;
- suppliers of materials and equipment;
- trade contractors;
- social networks;
- analytics providers;
- market researchers; and
- government and law enforcement agencies.
Security and Protection
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.
When someone visits our web sites we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the web sites. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
Who can access my data?
Data stored on our servers may be accessed only by Monarch Development Staff and Trusted Contractors and used for the purposes of providing goods and services – the day to day requirements in working with any client.
Who do I contact if I want to review or remove my data?
You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address to: firstname.lastname@example.org
We will use reasonable efforts to process any change you make; provided, however, that requests to delete information are subject to Monarch Developments internal reporting and retention policies and all applicable legal obligations.